FAQs
How can I contact Lumyta?
You can email us at info@lumyta.com where our customer service team will be happy to help you with whatever you need!
Do you ship worldwide?
Yes
Where do you ship from?
We ship from Hong Kong.
Can I change or cancel my order?
As we aim to process orders as fast as possible, you must request any changes/cancellations within 12 hours of ordering. All requests after this time will be denied. Your order can be returned for a full refund after it is received.
What payment methods do you accept?
We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal payments.
When will my order be processed?
All orders are handled and shipped out from our warehouse. Please allow extra time for your order to be processed during holidays and sale seasons. We process orders between Monday and Friday. Orders will be processed within 1-3 business days from the order date and shipped the next day after the processing day. Please note that we don't ship on weekends.
How long will it take to receive my order?
Due to high demand, orders may take between 2-4 weeks to arrive.
What if I don't receive my order?
If you don't receive your order within 30 days after shipping, you are eligible for a full refund.
Will I be charged with customs and taxes?
For orders within Germany, all prices are inclusive of the statutory value-added tax. For orders outside of Germany, additional taxes and customs fees may apply. These costs are the responsibility of the recipient. Please note that customs regulations and tax laws may vary by country. We recommend checking local customs regulations before placing an order to understand and account for any additional fees.
Customs Clearance:
Our team works closely with customs authorities to ensure smooth customs clearance for international orders. However, delays due to customs clearance procedures may occur beyond our control. We appreciate your understanding of potential wait times due to customs processes.
Please note that we are not responsible for delays or additional costs due to customs clearance. However, we are committed to assisting our customers with any questions or uncertainties regarding customs and taxes. We are available to provide further assistance if needed
How do I return an item?
Please contact us at info@lumyta.com
What if the item(s) I received are defective/incorrect/damaged?
Please contact us if you have received merchandise that is incorrect, missing, and/or defective. Please include your order number, photographs of the item(s) and all related references upon receiving your package. We will do our very best to resolve your case as soon as possible.
When will I receive my refund?
All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 7-10 business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account. If you haven't received a credit for your return yet, here's what to do: Contact the bank/credit card company. It may take some time before the refund is posted to your account